Support Portal

How Can We Help You?

Get the support you need with our comprehensive resources, FAQs, and ticket system.

Support Options

We're Here to Help

Choose from our various support channels to get the assistance you need.

Technical Support
Get technical assistance for any issues you're experiencing with our products or services.
Submit a Ticket
Knowledge Base
Browse our comprehensive FAQ section to find answers to common questions.
View FAQs
Downloads
Access and download resources, guides, and documentation for our services.
Browse Downloads
Support Ticket

Submit a Support Request

Fill out the form below to submit a support ticket. Our team will respond to your request as soon as possible.

Support Hours

Our support team is available during the following hours:

Monday - Friday:9:00 AM - 6:00 PM GST
Saturday:10:00 AM - 2:00 PM GST
Sunday:Closed

Emergency Support:

For urgent issues outside of business hours, please call our emergency support line at +971 55 588 3230.

What to Include

To help us resolve your issue quickly, please include:

  • Detailed description of the issue
  • Steps to reproduce the problem
  • Screenshots or error messages
  • Your contact information
Support Ticket Form
Please provide the details of your issue or question.
FAQ

Frequently Asked Questions

Find answers to common questions about our services and support.

Can't find what you're looking for?

Contact Support
Downloads

Resources & Documentation

Access and download helpful resources, guides, and documentation for our services.

PDF

2.5 MB

Company Profile
Detailed information about URBAN NEXUS TECHNOLOGY and our services.
PDF

3.8 MB

Service Catalog
Comprehensive catalog of all our IT services and solutions.
PDF

1.2 MB

Client Onboarding Guide
Step-by-step guide for new clients working with our team.
PDF

850 KB

Support Policy
Details about our support services, SLAs, and procedures.
PDF

1.5 MB

Website Maintenance Guide
Best practices for maintaining your website after launch.
PDF

2.1 MB

Mobile App User Guide
Instructions for using and managing mobile applications.
ZIP

15 MB

Brand Assets
Logos, icons, and brand guidelines for client projects.
PDF

1.8 MB

Security Best Practices
Guidelines for maintaining security in your digital environment.
PDF

1.1 MB

Commercial License
Copy of URBAN NEXUS TECHNOLOGY L.L.C commercial license.
License Information

Our Commercial License

URBAN NEXUS TECHNOLOGY L.L.C is a fully licensed IT company registered in Dubai, United Arab Emirates.

Our commercial license authorizes us to provide a wide range of IT services, including web development, mobile app development, cloud solutions, IT consultancy, cybersecurity, and AI & data solutions.

Learn More About Us
URBAN NEXUS TECHNOLOGY Office

Need Immediate Assistance?

Our support team is ready to help you with any questions or issues you may have.